At 10 years and counting, Research/IT is one of the longest-running formal collaborations between ITS and the Library. Every day, student workers from the ITS Helpdesk rotate through shifts at the Library's Research/IT desk, keeping three busy computer labs and five busy printers up and running while about 1,000 people per day use the Library. Behind the scenes, the full-time Helpdesk staff work closely with the reference librarians to mesh our goals and cultures into a single service.
Over the years, more and more course assignments require technology, and students fill the library in the evenings to work on these assignments. To provide more help when and where needed, the ITS Helpdesk has shifted staffing levels and hours. After 10:00 pm, the Helpdesk in CMC closes, and Research/IT in the Library becomes the primary IT service point (now with two student workers on each shift rather than just one). With this change, IT service is now available in the Library nearly every hour that the Library is open (increasing the total number of IT service hours on campus). Both librarians and student workers report that evening shifts run more smoothly with the new staffing model.
More information is available at the Research/IT site. Please contact Iris Jastram (email: ijastram, phone: x7105) or Kevin Chapman (email: kchapman, phone: x4336) with any comments or suggestions.