ITS is organized into several subdivisions to provide focused support to our various groups of customers in the Carleton community. Looking for someone in particular? Try the ITS staff directory.

Students

All student computing support is provided by the ITS Helpdesk, in the first floor lab wing of the CMC. Call x5999 for assistance.  The ITS Helpdesk is staffed at the following times during the academic terms:

Mon-Thu: 7:30AM-1:00AM
Fri: 7:30AM-9:00PM
Sat: 10:00AM-9:00PM
Sun: 10:00AM-1:00AM 

Summer hours are Mon-Fri, 7:30 am - 5:00 pm.

Support for student organizations is provided by Mark Heiman, x4278.

Faculty and Staff

Support for faculty and staff is also provided by ITS Helpdesk at x5999.  The ITS Helpdesk is located at the west end of first floor of CMC (CMC 107).  The ITS Helpdesk is staffed at the following times during the academic terms:

Mon-Thu: 7:30AM-1:00AM
Fri: 7:30AM-9:00PM
Sat: 10:00AM-9:00PM
Sun: 10:00AM-1:00AM 

Summer hours are Mon-Fri, 7:30 am - 5:00 pm. 

For Classroom projection and sound support, please call PEPS at x7070.  Questions and requests for classroom technology setup, audio/visual support for events and videotaping of events should be directed to PEPS at x7070.

See Academic Technologies for curricular-specific support.

Classroom projection and sound support

For Classroom projection and sound support, please call PEPS at x7070.

Alumni

Support for Carleton alumni is provided by Mark Heiman, 507 222 4278. See Alumni Computing Support for alumni-specific links and resources.