When signing up for the service, my Carleton loginID is used as as the account name, but it tells me that name is already in use. What do I do?

This can happen the second time you try to sign up for service if the first time did not succeed. Please call the ITS Help Desk at x5999 for assistance. We will reset your e2campus account and you can try signing up again. We would appreciate your patience if you give us a day or two to take care of this for you.

People can text me but I cannot receive my validation code or other messages from e2campus.

There are two types of text messaging:

1. Mobile Originated (mobile-to-mobile, sending a text message from one phone to another)
2. Mobile Terminated (a non-cellphone to a cell phone)

You may be able to receive mobile-to-mobile text messages but your account may not allow for mobile-terminated messages. You may need to change your plan with your carrier in order to receive mobile-terminated messages.

Some carriers provide a way to send a text message to a phone by sending an email to @.com. Example: 5072225455@messaging.springpcs.com. If this works for your phone, you can still sign up using the Email-Only method.

My carrier is not listed.

E2campus supports a number of wireless carriers. The list of carriers can be found on the e2campus site. There is also a link there to contact them about initiating coverage with your wireless provider.