I’m having some weird problems…Help!

Here is a troubleshooting guide for some common problems:

I can’t find the main menu.

Click the Exit button to leave a lesson. This will close the lesson item and menu and return you to the main Can-8 window.

I want to re-record part of my answer.

The system will not allow you to record, stop, and continue recording. Hitting the record button again will delete whatever sound you have already recorded and you will have to start at the beginning of that screen.

I accidentally typed an extra letter and I can’t get rid of it.

Position the cursor on the stray letter and hit the space bar (not backspace or delete).

I’m pretty sure my answer is correct, but the computer tells me it’s not.

Make sure you start typing with the cursor in the first blank.

Try alternate answers, since the computer only knows one right answer. E.g., “What’s your name?” instead of “What is your name?”

Check the directions to see if you need to put punctuation in the blanks. If you put it in when it’s not required, the computer will think you are wrong. The same goes for punctuation that is required but missing.

I can’t type in English.

Click anywhere in the Can-8 lesson window or minimize the on-screen keyboard to make sure that the keyboard is not the active window.

I can’t type in Russian (or another non-Latin alphabet).

Position the cursor where you want to type and then click on the on-screen keyboard. The bar on top of the keyboard diagram should turn blue.

I want to keep typing in Russian (or other non-Latin alphabet), but the computer keeps switching back to English.

Every time the on-screen keyboard is disabled, the computer switches back to English. Either click on the on-screen keyboard to enter your text or use the space bar instead of the mouse to progress from blank to blank.

The screen moves on automatically without my clicking Next.

Your professor has probably set a time limit for this lesson. You need to speak and read faster.

OK, I’ve read this guide but I still need some more help.
What do I do?

You can always ask the Language Center assistants (in the language center main office, LDC 220) for help. Conveniently, the Language Center is staffed whenever the Can-8 labs are open!

Hillary Lux, a Russian course grader, author of this guide, and a person well-versed in Can-8, will be in the language lab LDC 241 three nights a week. Her office hours for Fall 04 are:

Sunday 7:00-10:00

Tuesday 9:30-12:00

Thursday 6:30-8:00

Outside of these hours, you may reach Hillary at luxh@carleton.edu or x.7717.

Visit the Foreign Language Technology website at:

http://webapps.acs.carleton.edu/its/flt/

Besides Can-8 resources, the FLT website has all sorts of useful information for foreign languages. Enable foreign languages on your computer, learn keyboard shortcuts for accents, learn some hints for computing in Asian languages, and type in Pinyin!

If you still have questions, you may contact one of the following people:

Teri Takehiro, Technology Assistant to the Director of the Language Center
LDC 222 - x. 7386 - ttakehir@carleton.edu

Carly J. Born, Academic Computing Coordinator for Languages and Literature
CMC 121 - x. 7010 - cborn@carleton.edu