In our November issue I started by saying: “We live in a world where some things rarely change and some things, like my profession, change very quickly. The constant is that we are people who are engaging in the service of something bigger than ourselves.” At the time I was setting up a comparison of how much technology has changed during Carleton’s 150 years of existence. But we’ve seen a different lens on change during the past two months. With such big issues at stake, why do I think technology should demand some of your attention?
Thank you to so many of you who took the time last spring to respond to the Measuring Information Services Outcomes (MISO) survey. The data show areas where satisfaction with ITS services has gone up over the past two years and a few areas that need further attention. Read on to hear about upcoming actions.
The migration from Collab to cloud-based storage is going well. We are offering a number of training classes on both Google Drive and Dropbox throughout February, and more will be scheduled.
Andrew Wilson, Academic Technologist for Digital Scholarship, and Celeste Sharpe, Academic Technologist for Instructional Technology, recently joined ITS from the University of Liverpool, UK and George Mason University, respectively. Read about their scholarly backgrounds and what they're doing at Carleton!
About a year ago, we undertook an evaluation of the College’s satisfaction with Moodle and a quest to discover which features we find most important. This evaluation included surveys, focus groups, a poll, and analysis of the Moodle database itself.
The Carleton and St. Olaf IT departments both use a product called Web Help Desk as our ticket tracking databases. We recently started a project to combine our separate instances of the product into one shared instance.