ISSUE: Problems accessing articles provided by Wiley

June 29, 2018
By Reference and Instruction Department

We are seeing widespread problems accessing journals on the Wiley Online Library platform, and we continue to work with the vendor to resolve those problems. One of the most common problems is that people will click on the link to open the PDF of a Wiley article only to be told that they must log in or find their institution in a list, neither of which unlocks the PDF full text.

Until Wiley is able to resolve this issue, please request blocked or inaccessible articles through Interlibrary Loan, and we will work to get the item to you as quickly as possible.

In addition, please report the problems you experience to us even if you have already reported similar problems before. If you don't have a preferred method of contacting us, feel free to use our reference@carleton.edu email address and describe the difficulty that you encountered.

Thank you for your understanding as we work through these issues.