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For general information on Carleton NetID and password policies, and for links to, e.g., the ITS password changing utility, see the ITS account page.

If you need to speak to a real person who can help diagnose problems and/or reset your password, the number you should call depends on your relationship to Carleton. Make sure to call between the hours of 9:00 a.m. and 5:00 p.m. US Central Time, Monday through Friday.

If you are a prospective student, call the Carleton College Admissions Office at 1 800 995 2275.

If you are a Carleton alum, call the Carleton College Alumni Affairs office at 1 800 729 2586. Try also the Alumni Password Recovery Page.

If you are a current or incoming student, contact the Student Computing Information Center (SCIC) at 1 507 222 4040.

If you are Carleton College faculty or staff, contact the ITS Rapid Response team at x5999.