Support at Carleton

 

Whom do I contact for installing/upgrading GIS and remote sensing software licensed through Carleton (ArcGIS Desktop, CityEngine, ENVI, etc.)?

For college-owned individual desktops and laptops, contact Help Desk, x5999, helpdesk@carleton.edu

For computer labs, contact Rebecca Barkmeier, x4371, rbarkmei@carleton.edu

For personal desktops and laptops, contact Help Desk, x5999, helpdesk@carleton.edu

For ArcGIS Pro authorization, contact  Rebecca Barkmeier, x4371, rbarkmei@carleton.edu

There are multiple options for using ArcGIS desktop software off-campus or on-campus for a limited period of time.  Please contact Help Desk for help, x5999, helpdesk@carleton.edu

 

Whom do I contact to get a membership in Carleton's ArcGIS Online account?

Rebecca Barkmeier, x4371, rbarkmei@carleton.edu

Wei-Hsin Fu, x5733, wfu@carleton.edu

 

Whom do I contact for using the high accuracy GNSS handheld computers and accessing post processing software?

Wei-Hsin Fu, x5733, wfu@carleton.edu

 

What are the computer labs with ArcGIS desktop software installed?

Contact Rebecca Barkmeier at ITS for updated information. As of summer 2016:

Public computer labs - CMC 110, CMC 109, WCC 138

ENTS GIS Lab at Goodsell 02
If computers in the other labs are too slow for what you need to do, please contact Wei-Hsin Fu (x5733, wfu) about using the GIS lab.

Geology labs/museum - MUD 66, MUD 68, MUD 71, MUD 75

 

What are the computer labs with CityEngine software installed?

Contact Rebecca Barkmeier at ITS for updated information. As of summer 2016:

Public Computer Labs - CMC 110, LIBR 306

ENTS GIS Lab at Goodsell 02

 

Who can help me identify how maps or geospatial analysis may contribute to my project?

Wei-Hsin Fu (GIS Specialist and Lab Instructor): x5733, wfu@carleton.edu

Austin Mason (Assistant Director of the Humanities Center for the Digital Humanities), x6825, amason@carleton.edu

 

Who can help me with questions about Desktop GIS/remote sensing, Web mapping or 3D software?

3D and Web mapping software: Austin Mason (Assistant Director of the Humanities Center for the Digital Humanities), x6825, amason@carleton.edu.  Contact Austin for Neatline and StoryMap JS.

Desktop GIS/remote sensing and Web mapping software: Wei-Hsin Fu (GIS Specialist and Lab Instructor): x5733, wfu@carleton.edu

 

Who can help me acquiring or creating GIS data or 3D models for my project?

Wei-Hsin Fu (GIS Specialist and Lab Instructor): x5733, wfu@carleton.edu

Austin Mason (Assistant Director of the Humanities Center for the Digital Humanities), x6825, amason@carleton.edu

Kristin Partlo (Reference & Instruction Librarian for Social Sciences and Data): x7668, kpartlo@carleton.edu

 

Who can help me create a map for my publication or poster?

Wei-Hsin Fu (GIS Specialist and Lab Instructor): x5733, wfu@carleton.edu

Maps to be used in publications and posters need to meet basic principles of cartography which often can not be achieved with online map viewers and software not designed for creating professional maps.  ArcMap and ArcGIS Pro are the recommended software for creating professional maps.

 

Whom do I contact when ArcGIS desktop, CityEngine or ENVI software does not work?

Help Desk, x5999, helpdesk@carleton.edu

 

Whom do I contact to retain my items in Carleton's ArcGIS Online after I graduate?

Rebecca Barkmeier, x4371, rbarkmei@carleton.edu
Wei-Hsin Fu, x5733, wfu@carleton.edu

Your membership in Carleton's ArcGIS Online is removed after you graduate.  All the items under the membership will be deleted.  You can retain your work in feature services by exporting the services to shapefiles, geodatabases, etc. Web maps and apps can be copied to a free ArcGIS Online public account (you have to create the account first).  If the items are created for a faculty project, they should be moved to the faculty membership.  Note that with the public account you cannot access the premium datasets or another other ArcGIS Online functionalities that consume credits.