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[Resolved] Widespread service disruption
September 27, 2016Datacenter hardware failure.Issue: Google Apps Disruption
September 19, 2016Google Apps services, including gmail and google drive, are down for some customers at Carleton and elsewhere.From the CTO
September 9, 2016When my family went on vacation to San Francisco this summer, I thought I would be setting aside my focus on technology for a week. But wouldn’t you know that technology is everywhere! I suspect that many of you had similar experiences with technology this summer. Whether it was the move to Gmail or an obsession with Pokemon GO, my guess is that you explored something new, perhaps in a way that made technology a conduit but not the focus of your interaction.
Google Tips and Reimagining Communications
September 9, 2016With everyone at Carleton migrated to Gmail, we’d like to share some tips on how to get the most out of it, new things you can do with it, and answers to common questions. Watch for “Minute To Learn It” tips in the Carleton Weekly. In the next few weeks we’ll also be providing instructions on how you can record your own tips for things you’ve discovered that you’d like to share with the campus.
Academic Services Update
September 9, 2016ITS is introducing two new technologies, YuJa (for screen and voice recordings) and LabArchives, (for electronic notebooks). Moodle has a new look and new features such as a Recycle Bin and drag-n-drop quiz question types. And the IdeaLab has been refreshed, including the addition of a 3D printer and a VR station. Come visit our Open House on September 21st from noon-2pm.
Changes to Classrooms and Public Labs
September 9, 2016As returning community members already know, summer is the time that ITS updates and refreshes various aspects of the public labs and instructor stations. This year we’ve updated a number of applications, such as Flash, Adobe Reader, and Firefox, to their current versions, but the most visible change is the move to Windows 10 on all public and classroom computers.
RESOLVED: Widespread Service Disruption
September 6, 2016A datacenter event has taken several services offline. ITS staff are aware of the issue and working on a fix. We estimate all services will be restored before 2:00pm.Resolved: Google Drive Outage
August 8, 2016Google drive is down for many customers worldwide. Google is working on the problem.RESOLVED: Widespread Service Disruption
July 29, 2016A server failure in the datacenter has compromised many core services, including basic network connectivity and authentication.Resolved: Fax Server Disruption
July 8, 2016The ITS fax server has experienced a critical hardware problem and is offline. At this time, no electronic faxes can be received, nor can any be sent via the fax server (which includes sending via the MFPs). ITS is working on the problem, but there is no ETA for resolution at this time. Please call the ITS Helpdesk at x5999 with questions. More information will follow as soon as possible. Update: 8/16/16 - the ITS digital fax service has been replaced by a cloud-based solution. All on-campus fax numbers should once again be working normally.RESOLVED: Authentication Issues
June 29, 2016Authentication to many services, including gmail, was down from approximately 9:15 to 10:15am.RESOLVED: The Hub now available
June 20, 2016The Hub experienced a disk issue this morning which rendered it unavailable. ITS staff fixed the problem at approximately 10:15; all services should now be working normally. Please contact the ITS Helpdesk at x5999 with questions.